1. Introduction

Welcome to Zirofi. These Terms & Conditions (“Terms”) govern your use of our platform and services. By accessing or using Zirofi, you agree to comply with these Terms. If you do not accept them, you must stop using the service immediately.

Zirofi is a technology platform operated by Nexicode Ltd (Company No. 15555102). Zirofi does not process, hold, or transmit funds. All payments are conducted through a regulated Payment Initiation Service Provider (PISP) authorised by the Financial Conduct Authority (FCA).

Zirofi is not a bank, financial institution, or regulated payment service provider. Our role is to provide businesses with the tools to initiate and manage secure bank transfers using Open Banking technology.

2. Our Role & Responsibilities

Zirofi enables businesses to:

• Log in and generate payment requests

• Display dynamic QR codes or payment links

• Let customers initiate payments via their own bank app

Zirofi does not:

• Handle, hold, or transmit funds

• Act as a regulated financial service provider

• Guarantee transaction success or speed

All regulated activity is handled exclusively by our FCA-authorised payment partner. Zirofi acts solely as a technical facilitator.

3. How Zirofi Works

1. Merchants input a payment amount via their secure dashboard

2. A QR code or payment link is generated

3. Customers scan the QR code or click the link

4. Customers select their bank and approve the payment via their mobile banking app

5. The funds are sent directly from the customer’s bank to the merchant’s account

While payments often settle instantly, bank transfers can take up to two hours, depending on the customer’s bank.

Zirofi never sees, stores, or accesses customer login credentials.

4. Business User Responsibilities

By using Zirofi, you agree to:

• Use the platform for lawful business purposes only

• Provide accurate business and banking information

• Handle all refunds, disputes, and receipts directly with your customers

• Comply with UK AML laws, and perform any required customer due diligence

• Avoid engaging in prohibited or high-risk activities (see Section 5)

We may suspend or terminate access without notice for breaches, unlawful activity, or reputational risk.

5. Restricted & Prohibited Use

You must not use Zirofi for:

• Fraudulent, deceptive, or unauthorised activity

• Illegal or high-risk sectors, including but not limited to:

  • Adult entertainment

  • Unlicensed financial services

  • Gambling or betting services

  • Counterfeit or grey-market goods

  • Weapons, drugs, or controlled substances

  • Multi-level marketing or pyramid schemes

  • Cryptocurrency-related payments (unless pre-approved)

Zirofi reserves the right to refuse service to any business at its discretion.

6. Customer Protection & Disclaimers

• Zirofi does not verify the legitimacy of merchants

• Customers should only complete payments with businesses they trust

• Zirofi does not handle refunds or chargebacks

• Payment receipts are for confirmation only and may not qualify as legal invoices

• Payment times may vary based on the customer’s bank

Zirofi is not liable for payment errors, delays, or disputes between customers and merchants.

7. Data Protection & GDPR

Zirofi complies with the UK General Data Protection Regulation (GDPR).

• For some payment flows, Zirofi and its regulated payment partner act as joint data controllers under GDPR Article 26

• Personal and transactional data may be shared solely to fulfil the payment and maintain audit trails

• Each controller is independently responsible for responding to data rights requests

For more details, see our Privacy Policy.

8. Subscription & Fees

Access to Zirofi is billed via a monthly subscription, payable in advance.

• All fees are non-refundable, even in case of cancellation

• We may revise pricing at any time with 30 days' notice

• Failure to pay may result in suspension or termination

9. Refunds & Disputes

Zirofi does not process or mediate refunds.

• All refund requests must be resolved directly between the business and the customer

• Zirofi is not responsible for chargebacks, lost funds, or disputed amounts

10. Platform Availability & Limitations

Zirofi is provided “as is” and “as available.” We do not guarantee:

• Uninterrupted access to the platform

• Compatibility with all devices or browsers

• Instant payment success in all cases

Zirofi is not liable for failures caused by:

• Internet connection issues

• Bank or PISP downtime

• User error or incorrect input

11. Intellectual Property

All intellectual property related to Zirofi — including logos, platform design, and system workflows — is owned by Nexicode Ltd.

You may not copy, modify, or reverse engineer any part of the platform.

12. Termination

We may suspend or permanently revoke your access if:

• You breach these Terms

• You use the platform for illegal or high-risk activity

• Your actions pose legal or reputational risk to Zirofi

• You fail to pay subscription fees

You may cancel at any time by providing 7 days’ written notice. No refunds will be issued.

13. Changes to These Terms

We may update these Terms at any time. If changes are material, we will:

• Notify you by email and/or via our website

• Provide at least 30 days’ notice before they take effect

Continued use of Zirofi constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be handled exclusively in the courts of England and Wales.

15. How Usage Works

A “payment request” is recorded each time you generate a new payment link, regardless of whether the customer completes the transaction.

Why we count it this way:

• Every link triggers a unique, secure payment flow

• It logs usage for your account and audit trail

• It gives you full control over when and how you get paid

This model ensures our pricing remains:

• Flat-rate, no percentage cuts

• Transparent, no hidden charges

• Predictable, you’re never charged based on the amount sent

Whether you're requesting £50 or £5,000, the cost to you is the same.

You’re only billed based on how many links you generate, not whether they’re completed or abandoned.

Pro Tip: Only generate a payment link when your customer is ready to pay. It’s the simplest way to maximise your usage.

15. Contact

If you have questions about these Terms:

Email: hello@zirofi.co.uk
Address: Nexicode Ltd, [Insert Registered Office Address]